Refund and Returns Policy
Orders can be cancelled within 24 hours or up to the order is shipped. We will refund the order to the card or PayPal account used to originally pay for the order. Once an order has been shipped, any cancellation will be treated as a return.
Paid downloads cannot be refunded once these have been downloaded.
Returns can be made within 14 days of the shipment date. Returns are free for faulty items or orders that have been dispatched incorrectly – other return charges will be at your expense. Please include the order highlighting the items you are returning with a covering letter. Returns made after 14 days may not be accepted by us and may be returned to you at your expense. If, in our discretion, we accept a late return then we reserve the right to make a charge to cover the cost of processing the return. Before returning any Item please contact the office to discuss the best method of return. All returns that are due to a change of mind must be in original undamaged packaging ready for re sell.
Our returns address is:
Tattered Lace RETURNS
c/o Highlight Crafts Ltd
Unit 1C, Wingfield Court
Clay Cross, Derbyshire