Terms & Conditions
About These Terms & Conditions
By accessing our website or contacting us, you are agreeing to the terms and conditions of this document.
These terms and conditions were created and are maintained by:
Highlight Crafts Ltd
Unit 1C, Wingfield Court
Clay Cross, Derbyshire
S45 9JA
United Kingdom
Website: www.highlightcrafts.com
Email: sales@highlightcrafts.com
On behalf of and under licence to:
Hochanda Global Ltd.
Nene House
Nene Valley Business Park
Oundle
Peterborough
PE8 4HN
Website Content
All content found on the website (except user-submitted) is the property of Hochanda Global Ltd.
You are authorised to use the content for personal or non-commercial purposes with the following limitations:
- Viewing the website on a computer
- Printing individual pages
- Storing individual pages electronically (to a storage device)
- Storing individual downloads electronically (to a storage device)
You are not permitted to distribute and/or supply our content without prior written permission from Hochanda Global Ltd.
Orders
By ticking the ‘I Agree’ box on our checkout page you are agreeing to the terms & conditions of this document.
Pricing
All prices are displayed in pounds sterling and inclusive of VAT, price does not include a charge for postage and packaging, this is added to the final total during the checkout process. Prices may be subject to change without notice.
Occasionally, an error may occur and goods may be either incorrectly priced or described in which case we will not be obliged to supply the goods at the incorrect price or in accordance with the incorrect description or at all. We reserve the right to correct any errors from time to time. We will (at our discretion) either cancel your order and refund the price you have paid or use reasonable endeavours to contact you and ask you whether you wish to continue with the order at the correct price or correct description. If we are unable to contact you or you do not wish to continue with the order at the correct price or correct description, we will cancel your order and refund the price you have paid.
Voucher Codes & Sale Items
If an item has a pre-existing offer, only one discount will apply. All codes are advertised as one per customer and only one code can be used per transaction. Offers are subject to change without prior notice at any time. Sale items may be restricted to 3 per customer, and you will be notified of this at checkout if this is the case.
All advertised pricing reductions or discount percentages are based on a customer residing within the EU. Percentages on orders placed outside of the EU may reflect a different percentage based on country of residency.
Payment & Delivery
The processing of your payment and acknowledgment of your order (including sending you an email confirming your order is being processed) does not constitute legal acceptance of your order.
Non-Receipt
Whilst orders should be received in 3-5 working days of shipment confirmation for UK orders (or 5-10 working days for international orders), sometimes things can be delayed. If you haven’t received your order within these timeframes, please contact us and we can track your order with our courier. Any non-deliveries should be reported to us within 30 days of despatch for us to deal with as appropriate.
Cancellations & Returns
Orders can be cancelled within 24 hours or up to the order is shipped. We will refund the order to the card or PayPal account used to originally pay for the order. Once an order has been shipped, any cancellation will be treated as a return.
Paid downloads cannot be refunded once these have been downloaded.
Returns can be made within 14 days of the shipment date. Returns are free for faulty items or orders that have been dispatched incorrectly – other return charges will be at your expense. Please include the order highlighting the items you are returning with a covering letter. Returns made after 14 days may not be accepted by us and may be returned to you at your expense. If, in our discretion, we accept a late return then we reserve the right to make a charge to cover the cost of processing the return. Before returning any Item please contact the office to discuss the best method of return. All returns that are due to a change of mind must be in original undamaged packaging ready for re sell.
Our returns address is:
Tattered Lace RETURNS
c/o Highlight Crafts Ltd
Unit 1C, Wingfield Court
Clay Cross, Derbyshire
S45 9JA
United Kingdom
FREE Gift Promotions
Where an order includes a FREE GIFT product, a refund can only be processed if both the product that require a refund and the FREE Gift are returned to us in a resalable condition. Alternatively, you may be refunded minus the full retail cost of the FREE GIFT plus any shipping charges that would apply. Maximum of 5 FREE Gifts per customer/address. FREE GIFT offers may be withdrawn without prior notification. All FREE GIFT offers are subject to availability. If an item is not available after an order is placed, we will endeavour to notify or refund within a reasonable timeframe.
Maximum of 5 FREE Gifts per customer/address.
Purchase of Knives
You must be 16 years of age or over to purchase a knife or any item containing a blade from this website.
Changes to Terms & Conditions
These terms and conditions were last updated May 2022.
We may change these terms and conditions at any time and without notice.
